Frequently Asked Questions
Frequently Asked Questions
When will I receive my items?
All items are produced and shipped from our facility within 1 to 3 business days from the time of purchase. After that, standard shipping times apply. To track your shipment and view lead time, click on the tracking information provided in your confirmation email. Please note that international orders may experience longer delivery times due to customs regulations in your country.
If your order hasn't arrived within the expected lead time, please contact us at Support@annascrystals.com.
Where is my item?
To check the status of your order, access the tracking details link in your shipping confirmation email. Alternatively, you can enter your order number in the "track packages" link located in the contact section of our website.
What methods of payment do you accept?
We accept payments through PayPal, which allows customers to pay using credit or debit cards, as well as other payment methods.
How much does it cost to ship to my country?
The shipping cost depends on your country of residence and the number of items you are purchasing. To determine the exact pricing, click on "Buy it now" and enter your address before completing the checkout process.
Your page is not loading. What's happening?
If you're experiencing issues with our page not loading, please contact us immediately so that we can resolve the problem as soon as possible.
I keep getting an error message. What's happening?
If you encounter an error message, please contact us and provide details about the issue you're experiencing. We will work to resolve it promptly.
I just noticed that I chose the wrong item by mistake. Can you swap my product?
If you realize that you've selected the wrong item, please contact us as soon as possible. If we catch the issue before the item goes into production, we can make the necessary change. However, please keep in mind that we strive to send out products quickly, so act fast!
I just noticed that I chose the wrong size by mistake. Can you fix this?
If you've mistakenly chosen the wrong size, please contact us immediately. If we catch the issue before the item goes into production, we can make the necessary adjustment. Remember, we prioritize fast processing, so act quickly!
I just noticed that I entered the wrong shipping address. What should I do?
If you've entered the wrong shipping address, please contact us right away. If we catch the issue before the item has been shipped, we can update the address. However, if the item has already been shipped, we will have to wait until it is returned to us before making any changes.
What is your return/exchange policy?
Return Instructions:
If you would like to return an item, please follow the instructions below within 30 days of delivery. Safely pack the item in its original packaging. All products must be returned in good condition. If the product you received is damaged, please contact annascrystals Customer Service at Support@annascrystals.com.
Exchange:
If you need to exchange an item, please contact us at Support@annascrystals.com.
What happens if the item was "Returned to Sender"?
If your order is listed as "undeliverable" and returned to us, we will reship the package to you at no additional cost.
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace it at no additional cost. You do not need to return the damaged product. In case we are unable to replace the product due to inventory issues, we will either refund you or send you a comparable item of your choice.
What happens if my item is damaged after washing?
We strongly recommend following the washing instructions found on the packing slip of your product. Our designs are meant to withstand proper washing methods. However, if you believe that your product is defective, please contact us at Support@annascrystals.com.
What should I do if I received the wrong product or my product is defective?
If you receive the wrong product or if your product is defective, we sincerely apologize for the inconvenience. Please email us at support@annascrystals.com and provide your order number and a description of the issue. We will take care of you and cover all costs associated with correcting the error. We will send you a new product and cover the shipping costs for returning the incorrect or defective item to us. We are human and may make mistakes, but we will make sure to correct the issue as soon as possible!
When will I receive my items?
All items are produced and shipped from our facility within 1 to 3 business days from the time of purchase. After that, standard shipping times apply. To track your shipment and view lead time, click on the tracking information provided in your confirmation email. Please note that international orders may experience longer delivery times due to customs regulations in your country.
If your order hasn't arrived within the expected lead time, please contact us at Support@annascrystals.com.
Where is my item?
To check the status of your order, access the tracking details link in your shipping confirmation email. Alternatively, you can enter your order number in the "track packages" link located in the contact section of our website.
What methods of payment do you accept?
We accept payments through PayPal, which allows customers to pay using credit or debit cards, as well as other payment methods.
How much does it cost to ship to my country?
The shipping cost depends on your country of residence and the number of items you are purchasing. To determine the exact pricing, click on "Buy it now" and enter your address before completing the checkout process.
Your page is not loading. What's happening?
If you're experiencing issues with our page not loading, please contact us immediately so that we can resolve the problem as soon as possible.
I keep getting an error message. What's happening?
If you encounter an error message, please contact us and provide details about the issue you're experiencing. We will work to resolve it promptly.
I just noticed that I chose the wrong item by mistake. Can you swap my product?
If you realize that you've selected the wrong item, please contact us as soon as possible. If we catch the issue before the item goes into production, we can make the necessary change. However, please keep in mind that we strive to send out products quickly, so act fast!
I just noticed that I chose the wrong size by mistake. Can you fix this?
If you've mistakenly chosen the wrong size, please contact us immediately. If we catch the issue before the item goes into production, we can make the necessary adjustment. Remember, we prioritize fast processing, so act quickly!
I just noticed that I entered the wrong shipping address. What should I do?
If you've entered the wrong shipping address, please contact us right away. If we catch the issue before the item has been shipped, we can update the address. However, if the item has already been shipped, we will have to wait until it is returned to us before making any changes.
What is your return/exchange policy?
Return Instructions:
If you would like to return an item, please follow the instructions below within 30 days of delivery. Safely pack the item in its original packaging. All products must be returned in good condition. If the product you received is damaged, please contact annascrystals Customer Service at Support@annascrystals.com.
Exchange:
If you need to exchange an item, please contact us at Support@annascrystals.com.
What happens if the item was "Returned to Sender"?
If your order is listed as "undeliverable" and returned to us, we will reship the package to you at no additional cost.
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace it at no additional cost. You do not need to return the damaged product. In case we are unable to replace the product due to inventory issues, we will either refund you or send you a comparable item of your choice.
What happens if my item is damaged after washing?
We strongly recommend following the washing instructions found on the packing slip of your product. Our designs are meant to withstand proper washing methods. However, if you believe that your product is defective, please contact us at Support@annascrystals.com.
What should I do if I received the wrong product or my product is defective?
If you receive the wrong product or if your product is defective, we sincerely apologize for the inconvenience. Please email us at support@annascrystals.com and provide your order number and a description of the issue. We will take care of you and cover all costs associated with correcting the error. We will send you a new product and cover the shipping costs for returning the incorrect or defective item to us. We are human and may make mistakes, but we will make sure to correct the issue as soon as possible!